Frequently Asked Questions
Is there a minimum order amount?
No, we do not have a minimum on quantities or dollar amounts.
Where is your product made?
All our products are manufactured and imported directly from South Korea.
What is your return policy?
We have a 30 Day, 100% money-back guarantee on all products. For products that arrived damaged or defective, please call us for disposition. If items are returned due to change of mind, customer is responsible for original shipping charges as well as return shipping charges.
Do you Backorder?
Yes, or per your instruction
Do you provide payment terms?
For new customers, we require a credit card for payment prior to shipping. Once a business relationship has been established, 30 day credit terms may be offered.
How are shipping costs calculated?
Our two primary shipping methods are FedEx Ground and United States Post Office. We ship the most cost-effective method. Shipping costs are calculated based on dimensional weight vs. actual weight. As a result of dimensional weight being used to calculate rates, the more you can consolidate your orders, the more cost-effective the shipping will be.
Do you Drop Ship?
Yes, we can ship directly to your customer at no extra charge.
Do you ship internationally?
Yes
What are your business hours?
We are open Monday-Friday from 9:00 am to 5:00 pm, MST.
How do we place an order?
Orders may be place online, faxed, emailed, or phoned-in.